Many times
customers report that their contacts have informed that they are receiving spam
mails from his or her account. This problem would usually happen when an
account is hacked. Sometimes it happens that someone else is using your e-mail
account but you are not aware of it, and that person is compromising your
account to forward their own unscrupulous interests. This may seriously hurt
your image and land you into trouble. The one thing you should do is first
check your sent box and see if there are emails sent from your account which
you do not recognise. If you do not see anything which can give you any hint
about the manipulation of your account you should go and check the activity
log. Here you should be able to see if there are activities that you do not
recognise. This should tell you that your account is being used by some else.
When you do
not know that someone else is using your account or are in doubt you should
immediately check the security settings. First of all you should change your
password. It is also advisable to run a thorough scan of your computer to
eliminate any Malware or viruses. Check if your alternate e-mail address or
mobile number has been changed. If there is anything that you do not recognise,
you should enter your own number and alternate e-mail address immediately.
After that you should check reply to section and see if there is any e-mail address
which you do not identify. If yes, immediately remove it and provide your own
e-mail address. See if the auto forwarding is turned on or off. Turn it off
immediately if it is turned on.
Latest Blog :- Change your country/language on Yahoo account
Latest Blog :- Change your country/language on Yahoo account
Now,
sometimes when an account is hacked and is recovered, and all the security
settings have been changed to the original, even then customers report that
their account is sending spam emails. In such situations, one should
immediately check their signature. Many times hackers embed their own website or
e-mail address along with the signature, and this goes undetected. Remove the
embedded e-mail address or website and even remove the signature. If you want
signature in your emails, you should add it again.
To get more knowledge and information about this problem you should contact Yahoo Customer Care team. It
is advisable that you understand the seriousness of the situation as your
privacy and confidentiality is at risk. To safeguard your interests and the
interests of all the people who are connected to you through e-mail, you should
take immediate steps and protect your account.